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Order and Delivery Time Period

Delivery Schedule

Order Placed
(Singapore Time)
DayTime
Before 09:00 Same Day Delivery 14:00 - 18:00
18:00 - 22:00
Before 14:00 Same Day Delivery 18:00 - 22:00
Before 18:00 Next Day Delivery All Time Slots

Delivery Charges

DayTimeCharges
Mon - Sat 10:00 - 14:00
14:00 - 18:00
18:00 - 22:00
FREE
FREE
FREE (Limited time only)
Sun 10:00 - 14:00 $15.00

Delivery charges above apply to orders above $50.00. For orders below $50.00, there will be an additional $10 surcharge.

For deliveries on Sunday or Public Holidays, there will be subjected to an additional $15.00 surcharge.

NOTE: We reserve the rights to charge for VIP service $60 for any orders fall in between 4 hours of order. Our customer service will contact you with regards to the charges or change in the delivery timing.

NOTE: Orders delivering to Singapore islands (eg Sentosa and Jurong Island) and restricted areas such as the Airport Passenger Terminals, Airport Cargo Complex, PSA ports and military camps, & NUS campus are not available.

Substitution

D'Petals reserves the right to substitute any of the items based on availability. We will ensure that items replaced will either be of equivalent or of a higher value. However, we will not replace the main flowers chosen (eg. If the choice of the main flowers is purple roses, we will substitute with a different colour for the rose if purple is not available and not substitute with other types of flowers.)

Redirection of Orders

A surcharge of $15.00 will be imposed for each re-direction of orders. In most circumstances, we would leave the item with the recipient's neighbours, colleagues, doorstep or whichever possible, unless otherwise instructed.

VIP Service

Need to be assured that your flowers and gifts get delivered within a specified time? Our VIP service will be your choice at a surcharge of $60.00 nett. Call us at 6281 0100 for more details.

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